Bookings, Pricing, Cancellations and Conduct outlined & explained
Terms and Conditions
Effective Date: 1 July 2026
The Terms and Conditions are aligned with industry standards and based on Australian law including the Competition and Consumer Act 2010 and state transport regulations.
By accessing our website, making a booking, or using our services, you agree to these Terms. If you do not accept them, please do not proceed.
1. Definitions
- “We”, “Us”, “Our” means NextGen Limousines.
- “You”, “Your” means the person making the booking or receiving the service.
- “Service” means any private transfer, airport pickup/drop-off, charter, or chauffeured vehicle service we provide.
- “Booking” means a confirmed request for our Service.
- “Quote” means the estimated price provided before booking; final price may change if details are altered.
2. Bookings & Confirmation
- All bookings are subject to vehicle and driver availability.
- A booking is only confirmed once you receive written confirmation (email/SMS) from us.
- You must provide accurate details: pickup/drop-off locations, dates/times, number of passengers, luggage, flight/cruise numbers, and any special needs.
- We may request a valid contact number and payment details to secure your booking.
- We are not liable for delays or missed services caused by incorrect information you provide.
3. Pricing & Payments
- Prices are quoted in Australian Dollars (AUD) and include GST unless stated otherwise.
- Additional charges may apply for: extra stops, waiting time, excess luggage, special requests, or changes made after confirmation.
- Payment is required via our approved secure methods at the time of booking or as agreed. We do not store full credit card details.
- If payment is not completed by the due date, we reserve the right to cancel your booking.
4. Cancellations & Amendments
All changes or cancellations must be made via email, phone, or text message and are only valid once acknowledged by us.
Cancellation Fees
Standard Transfers (Airport, Point-to-Point):
- 24+ hours before pickup: Full refund
- 12–24 hours before pickup: 50% of total cost
- Less than 12 hours / no-show: 100% of total cost
Charters & Special Bookings:
- 7+ days before service: Full refund less any booking fee
- 3–7 days before service: 50% payable
- Less than 3 days: 100% payable
Amendments
- Changes to time, location, or vehicle type are subject to availability and may incur extra charges or revised pricing.
5. Pickups, Waiting Time & No-Shows
- For airport pickups: We monitor arrival times and provide complimentary waiting time from actual landing. The times are as follows:
- Domestic terminal 45 minutes
- International terminal 60 minutes
- Brisbane International Cruise ship terminal 45 minutes from your scheduled disembarking time
- For all other pickups: Complimentary waiting time is 15 minutes from the scheduled time.
- Beyond complimentary time: Extra waiting time is charged at $3.00 per minute payable to the driver before departure.
- If you do not arrive and cannot be contacted within the waiting period, the booking will be treated as a no-show and full payment applies.
6. Our Responsibilities
- We will provide a licensed, roadworthy vehicle and professionally trained, accredited driver.
- We aim to arrive on time and deliver safe, reliable service. We are not liable for delays caused by traffic, roadworks, weather, strikes, airport/cruise disruptions, or other events outside our control.
- We reserve the right to deny access to any venue or stop at a location that may put us, our passengers or our vehicle in an unsafe/dangerous situation. Safety will always come first.
- We carry required public liability and passenger transport insurance as required by Queensland law.
7. Your Responsibilities
- Follow all safety instructions, including wearing seat belts as required by law.
- Do not smoke/vape, consume alcohol/drugs, or behave in a way that distracts the driver or compromises safety in our vehicles.
- We reserve the right to refuse or terminate the service to any passenger who is behaving unlawfully, unsafely or abusively.
- Food and beverages are not to be consumed in any of our vehicles, with the exception of bottled water.
- You are liable for any damage, soiling, or cleaning costs to our vehicles (outside of normal wear) caused by you or your guests charged at $250. Damage to the vehicle is charged at cost price.
- Ensure you have valid travel documents, visas, and arrive with enough time for connecting flights or appointments.
8. Luggage & vehicle capacity
Every vehicle manufacturer has set passenger and luggage capacity. As per Queensland law, all items must be stored safely in the boot of the vehicle.
No items are to be stored in the cabin as they can become projectiles. All oversized items such as wheelchairs, mobility scooters, folding bicycles, surfboards etc must be declared at the time of booking.
We cannot guarantee transport of undeclared oversize items and additional charges will apply.
9. Third Party Operators
During peak periods, delayed flights or matters out of our control, we may assign your booking to a pre-vetted partner operator, while maintaining full responsibility for the quality of service you receive. We do not accept liability for any independent actions or omissions of the subcontractor that fell outside the scope of your confirmed booking.
10. Liability & Exclusions
- Our total liability under any claim will not exceed the total amount you paid for the relevant service.
- We are not liable for indirect loss, lost business, or consequential damages.
- We do not accept liability for lost or damaged luggage/personal belongings unless caused by our proven negligence.
- All guarantees and benefits under the Australian Consumer Law apply and cannot be excluded.
11. Intellectual Property
- All content on this website (text, images, logos, design) is our property or licensed to us. You may not copy or use it without permission.
12. Privacy
- How we collect, use, and protect your information is set out in our Privacy Policy, available on our website.
13. Complaints & Disputes
- If you have concerns, please contact us first so we can resolve them quickly.
- Unresolved disputes will be governed by the laws of Queensland. You may also contact the Queensland Department of Transport and Main Roads or the Australian Small Business and Family Enterprise Ombudsman.
14. Changes
- We may update these Terms at any time; the latest version will be posted on this page.
15. Contact Us
NextGen Limousines
Website:www.nextgenlimousines.com.au
Email: nextgenlimousines@gmail.com
Phone: +61 406 500 272