Your information - collection, purpose and security
Privacy Policy
Effective Date: 1 July 2026
This Privacy Policy is tailored to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It explains how we collect, use, store, disclose, and protect your personal information when you visit our website or use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.
1. Information We Collect
We collect two main types of information:
1. Personal Information
2. Information that identifies or could reasonably identify you, including when you:
- Make a booking, purchase, or enquiry
- Register for an account
- Subscribe to updates or newsletters
- Contact us for support
- Participate in surveys or promotions
This may include:
- Full name
- Email address
- Phone number
- Billing/delivery address
- Payment details (processed securely by authorised providers; we do not store full card details)
- Travel or service preferences (where applicable)
Non-Personal Information
Information that does not directly identify you, collected automatically when you visit:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed, time spent, and navigation paths
- Referring website or exit page
- Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We only use your information for purposes that are reasonably necessary for our business, or with your consent, including to:
- Provide, operate, and maintain our services
- Process and confirm bookings, orders, or transactions
- Communicate with you about your requests, updates, or support
- Send service-related notices and, where permitted, marketing communications (you may opt out at any time)
- Improve our website, services, and customer experience
- Detect, prevent, and address fraud, security risks, or illegal activity
- Comply with legal and regulatory obligations
3. Sharing Your Information
We do NOT sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent. We may share information only in these circumstances:
- Service Providers: With trusted partners who assist us—such as payment processors, IT support, booking platforms, delivery or transport providers, and analytics tools—subject to strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority; to protect our rights, property, or safety; or to defend against legal claims
- Business Transfers: In the event of a merger, sale, or transfer of our business assets, where your information may be transferred as part of those assets
- With Your Consent: For any other purpose disclosed to you and agreed to by you
Overseas Transfers
Your information may be processed or stored overseas (for example, by cloud providers or international service partners). Where this occurs, we take reasonable steps to ensure equivalent protection in line with Australian privacy laws, and by using our services you consent to these transfers.
4. Data Security
We implement industry-standard technical and organisational measures to protect your information from unauthorised access, use, disclosure, alteration, or destruction—including encryption, secure servers, access controls, and regular security reviews. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymise it.
ATO requires us to keep your Booking Record for 7 years.
Chat transcripts 1 year.
Marketing data is kept until you unsubscribe then deleted.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to update or correct inaccurate or incomplete information
- Withdraw Consent: Withdraw any previously given consent at any time
- Opt Out: Unsubscribe from marketing communications at any time (via the link in emails or by contacting us)
- Complain: Raise a concern about how we handle your privacy—see Section 9
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe (usually 28 days).
7. Cookies & Tracking
We use cookies and similar tools to improve your experience, analyse usage, and personalise content. You can manage or disable cookies via your browser settings, though some features of the site may not work fully if you do so.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect legal changes or business practices. The updated version will be posted on this page with a new "Effective Date". Please check back periodically.
10. Contact Us & Complaints
If you have questions, concerns, or wish to make a privacy complaint, please contact us:
NextGen Limousines
Website: www.nextgenlimousines.com.au
Email: nextgenlimousines@gmail.com
Phone: +61 406 500 272
If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.